Privacy Policy

The Policy applies to all processes of Service Plus LLC (hereinafter referred to as the Company), which is the Operator of personal data related to the processing of personal data.

Published on site: www.servplus.ru/eng

1. General provisions and basic terms

1.1. This personal data processing policy has been compiled in accordance with the requirements of Federal Law No. 152-FZ dated 07/27/2006 "On Personal Data" (hereinafter referred to as the Personal Data Law) and defines the procedure for processing personal data and measures to ensure the security of personal data.

1.2. This Company's policy regarding the processing of personal data (hereinafter referred to as the Policy) is aimed at protecting the rights and freedoms of individuals whose personal data is processed by the Company.

1.3. The Policy is mandatory for review and execution by all persons authorized to process personal data in the Company.

1.4. This Policy is a publicly available document posted on the official website of the Company on the information and telecommunications network "Internet", unlimited access to which is provided to any interested person.

2. Basic concepts used in Politics

Automated processing of personal data – processing of personal data using computer technology.
Biometric personal data - information that characterizes the physiological and biological characteristics of a person, on the basis of which it is possible to establish his identity;
Blocking of personal data – temporary termination of the processing of personal data (except in cases where processing is necessary to clarify personal data).
A website is a collection of graphic and information materials, as well as computer programs and databases that ensure their availability on the Internet.
Access to information - the possibility of obtaining information and using it (in particular, copying, modification or destruction of information; obtaining by the Subject of personal data the opportunity to familiarize himself with information, including using technical means);
Customers – an individual who has concluded, intends to conclude or applies for another purpose within the framework of possible cooperation with the Company or representatives (employees) of an organization that has concluded, intends to conclude or applies for another purpose within the framework of possible cooperation with the Company, and whose personal data has been transferred to the Company;
Personal data information system — a set of personal data contained in databases, and information technologies and technical means that ensure their processing.
Customer's Client – an individual, employee, representative of the Customer's counterparty who has concluded, intends to conclude or applies for another purpose within the framework of possible cooperation with the Company (including through the Customer of the Company) and whose personal data has been transferred to the Company;
Confidentiality of personal data - a restricted access regime, which includes the requirement not to disclose to third parties and not to allow the dissemination of personal data without the consent of the Personal Data Subject or the presence of other grounds in accordance with the current legislation of the Russian Federation;
Depersonalization of personal data — actions as a result of which it is impossible to determine, without using additional information, the identity of personal data to a specific User or other personal data subject.
Processing of personal data – any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
Publicly available personal data - personal data that an unlimited number of people have access to, which is provided by the subject of personal data or at his request, in particular, personal data included with the written consent of the Subject of personal data in publicly available sources of personal data that an unlimited number of people have access to;
Operator – a state body, municipal body, legal entity or individual, independently or jointly with other persons organizing and (or) processing personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.
Responsible person - an employee of the Company appointed responsible in the Company (its division) of the Company's local acts on the processing of personal data;- - Personal data – any information related directly or indirectly to a specific or identifiable User of this site.
Personal data authorized by the subject for distribution – personal data, access to an unlimited number of persons to which is provided by the subject of personal data by giving consent to the processing of personal data authorized by the subject of personal data for distribution in accordance with the procedure provided for by the Law on Personal Data (hereinafter - personal data authorized for distribution).
Provision of personal data – actions aimed at disclosing personal data to a certain person or a certain circle of persons.
Dissemination of personal data – any actions aimed at disclosure of personal data to an indefinite circle of persons (transfer of personal data) or familiarization with personal data of an unlimited number of persons, including the publication of personal data in the media, posting on information and telecommunications networks or providing access to personal data in any other way.
The subject of personal data is an individual, directly or indirectly identified using personal data.
Cross–border transfer of personal data - transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign individual or a foreign legal entity.
Destruction of personal data – any actions as a result of which personal data is permanently destroyed with the inability to further restore the content of personal data in the personal data information system and (or) the material carriers of personal data are destroyed.

3. The subjects of personal data include:

Employees of the Company;
Candidates for vacant positions;
Customer's employees;
Customers of the Customer;
Representatives or employees of legal entities, information about which legal entities independently transmit to the Company;
Visitors of the Company who are issued one-time or temporary passes when they visit the Company's offices;
Other individuals who visit the Company's website and fill out various forms on it in order to receive a product/service, become a customer or use the service;

4. The Company processes personal data to achieve the following objectives:

Conclusion and execution of transactions;
consideration of the possibility of providing services to a Personal Data Subject or a legal entity represented by him;
reporting to state supervisory authorities, in accordance with the requirements of the current legislation of the Russian Federation;
providing the Subject of personal data (with his consent to receive) information about the services provided, about the development of new products and services, about the services of the Company's partners, informing about product and service offers, as well as about ongoing promotions, customer service quality assessment and events (;
conducting promotions, events, surveys, research, conclusion, execution, modification and termination of contracts with Clients and contractors and/or implementation of joint projects;
carrying out measures, necessary actions to resolve statements, claims; processing Customer messages on issues of service quality, product provision, and sales channels;
processing requests from Personal data Subjects (within the framework of the current legislation of the Russian Federation);
ensuring access control at the Company's facilities (including for a single pass of a Personal Data Subject to the Company's territory);
consideration of the possibility of concluding, concluding and executing an employment contract with a Personal data Subject;
regulation of labor (civil law) relations of the Personal data Subject with the Company (ensuring compliance with laws and other regulatory legal acts, assistance to employees in employment, training and promotion, ensuring personal safety of employees, monitoring the quantity and quality of work performed and ensuring the safety of property);
transfer of personal data by the Company or assignment of their processing to third parties in accordance with the current legislation of the Russian Federation and the procedure established by the Company;
implementation of the functions, powers and duties assigned to the Company by the current legislation of the Russian Federation;
receiving and processing information contained in an individual personal account with the Pension Fund of the Russian Federation;
execution of a third party's order to process personal data in accordance with the requirements of the current legislation of the Russian Federation;
The processing of personal data is necessary to exercise the rights and legitimate interests of the Company or third parties or to achieve socially significant goals, provided that the rights and freedoms of the personal data subject are not violated.
performance of the Company's functions, rights and obligations under contracts concluded with PD Subjects, as well as to achieve the goals provided for by international treaties of the Russian Federation or laws, to implement and fulfill the functions, powers and duties assigned to the Company by the legislation of the Russian Federation.

5. Basic rights and obligations of the Company:

5.1. The Company has the right to:

5.1.1. To receive reliable information and/or documents containing personal data from the subject of personal data;

5.1.2. If the personal data subject withdraws consent to the processing of personal data, the Company has the right to continue processing personal data without the consent of the personal data subject if there are grounds specified in the Law on Personal Data;

5.1.3. Independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of obligations provided for by the Law on Personal Data and regulatory legal acts adopted in accordance with it, unless otherwise provided by the Law on Personal Data or other federal laws.

5.2. The Company is obliged to:

5.2.1. Provide the subject of personal data, at his request, with information related to the processing of his personal data;

5.2.2. Organize the processing of personal data in accordance with the procedure established by the current legislation of the Russian Federation;

5.2.3. Respond to requests and requests from personal data subjects and their legal representatives in accordance with the requirements of the Law on Personal Data;

5.2.4. To inform the authorized body for the protection of the rights of personal data subjects at the request of this body of the necessary information within 30 days from the date of receipt of such a request;

5.2.5. Publish or otherwise provide unrestricted access to this Policy regarding the processing of personal data;

5.2.6. Take legal, organizational and technical measures to protect personal data from unauthorized or accidental access to them, destruction, modification, blocking, copying, provision, dissemination of personal data, as well as from other illegal actions in relation to personal data;

5.2.7. To stop the transfer (distribution, provision, access) of personal data, to stop processing and destroy personal data in the manner and in the cases provided for by the Law on Personal Data;

5.2.8. Perform other duties provided for by the Law on Personal Data.

6. Basic rights and obligations of personal data subjects

6.1. Personal data subjects have the right to:

6.1.1. To receive information concerning the processing of his personal data, except in cases provided for by federal laws. The information is provided to the personal data subject by the Company in an accessible form, and it should not contain personal data related to other personal data subjects, except in cases where there are legitimate grounds for disclosure of such personal data. The list of information and the procedure for obtaining it is established by the Law on Personal Data;

6.1.2. To require the Company to clarify his personal data, block or destroy them if the personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing, as well as to take measures provided for by law to protect their rights;

6.1.3. To put forward the condition of prior consent when processing personal data in order to promote goods, works and services on the market;

6.1.4. To revoke consent to the processing of personal data;

6.1.5. To appeal to the authorized body for the protection of the rights of personal data subjects or in court against unlawful actions or omissions of the Company in the processing of his personal data;

6.1.6. To exercise other rights provided for by the legislation of the Russian Federation.

6.2. The subjects of personal data are obliged to:

6.2.1. Provide the Company with reliable data about themselves;

6.2.2. Inform the Company about the clarification (updating, modification) of their personal data.

6.3. Persons who have provided the Company with false information about themselves or information about another personal data subject without the latter's consent are liable in accordance with the legislation of the Russian Federation.

7. Personal data processed:

7.1. The Company does not allow the processing of excessive personal data about the Subject of personal data. Depending on the category of the Personal Data Subject and the purposes of processing, the Company may process the following personal data of the Personal data Subject:

Surname, first name, patronymic;
Email address;
Phone numbers;
Paul;
Date, month, year of birth, place of birth, country of birth;
Citizenship, status (resident/non-resident);
Marital status;
Education, position, place of work, income, information about employment, data of identity documents; and other documents;
Address of registration/actual residence, date of registration;
Information about the INN, SNILS of the Personal data Subject;
Details of the bank accounts of the Subjects of personal data (in case the Subject submits personal data on payments to the bank details of another person, about the bank accounts of such a person);
Information about family members, as well as data specified in the Acts of civil status;
Information about social or other benefits;
Photography;
Work permit or patent data;
Information about site visitors, cookies;
The IP address on the Internet used by the Subject of personal data to interact with the Company, including to connect to the personal account on the Company's website, as well as the time of interaction;
Parameters of the devices used to access the Company's services (digital fingerprints of the Company's website viewer, mobile phone/SIM card identifier);
Information about the location of the Subject of personal data transmitted by the geolocation service;
Data of users of social networks in case of interaction with the Company on social networks;
Other information about the Subject of personal data, depending on the services provided by the Company and the operations performed, and the performance of functions assigned by the legislation of the Russian Federation.

7.2. Also on site is the collection and processing of anonymous data about visitors using the services of Internet statistics (Yandex Metrika, Google Analytics and others).

7.3. The Company does not process special categories of personal data related to race, nationality, political views, religious or philosophical beliefs, or intimate life.

7.4. Processing of personal data authorized for distribution from among the special categories of personal data specified in Part 1 of Article 10 of the Law on Personal Data is allowed if the prohibitions and conditions provided for in Article 10.1 of the Law on Personal Data are observed.

7.5. The User's consent to the processing of personal data authorized for distribution is issued separately from other consents to the processing of his personal data. At the same time, the conditions provided for, in particular, by Article 10.1 of the Law on Personal Data are observed. The requirements for the content of such consent are established by the authorized body for the protection of the rights of personal data subjects.

7.5.1. The User provides the Company with consent to the processing of personal data authorized for distribution directly.

7.5.2. The Company is obliged, no later than three working days from the date of receipt of the specified User's consent, to publish information on the processing conditions, on the existence of prohibitions and conditions for processing by an unlimited number of persons of personal data allowed for distribution.

7.5.3. The transfer (distribution, provision, access) of personal data authorized by the personal data subject for distribution must be terminated at any time at the request of the personal data subject. This requirement must include the surname, first name, patronymic (if any), contact information (phone number, e-mail address or postal address) of the personal data subject, as well as a list of personal data whose processing is subject to termination. The personal data specified in this request can only be processed by the Company to which it is sent.

7.5.4. Consent to the processing of personal data authorized for distribution shall expire upon receipt by the Company of the request specified in clause 7.5.3 of this Policy regarding the processing of personal data.

8. Principles of personal data processing

8.1. The processing of personal data is carried out on a lawful and fair basis.

8.2. The processing of personal data is limited to the achievement of specific, predetermined and legitimate goals. Processing of personal data incompatible with the purposes of personal data collection is not allowed.

8.3. It is not allowed to combine databases containing personal data, the processing of which is carried out for purposes incompatible with each other.

8.4. Only personal data that meet the purposes of their processing are subject to processing.

8.5. The content and volume of the processed personal data correspond to the stated purposes of processing. Redundancy of the processed personal data in relation to the stated purposes of their processing is not allowed.

8.6. When processing personal data, the accuracy of personal data, their sufficiency, and, if necessary, relevance in relation to the purposes of personal data processing are ensured. The Company takes the necessary measures and/or ensures that they are taken to delete or clarify incomplete or inaccurate data.

8.7. Personal data is stored in a form that allows you to identify the subject of personal data, no longer than the purposes of personal data processing require, unless the period of personal data storage is established by federal law, an agreement to which the subject of personal data is a party, beneficiary or guarantor. The processed personal data is destroyed or depersonalized upon achievement of the processing goals or in case of loss of the need to achieve these goals, unless otherwise provided by federal law.

9. The procedure and conditions for processing personal data

9.1. The processing of personal data is carried out using automation tools and without the use of such tools by the following actions: collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

9.2. The processing of personal data using automation tools is carried out in accordance with the requirements of the Decree of the Government of the Russian Federation dated November 01, 2012 No. 1119 "On Approval of requirements for the protection of personal data during their processing in personal data information systems", regulatory and methodological documents of the FSTEC of Russia and the FSB of Russia on information protection.

9.3. The processing of personal data, carried out without the use of automation tools, is carried out in such a way that, in relation to each category of personal data, it is possible to determine the storage locations of personal data (tangible media) and establish a list of persons processing personal data or having access to them.

9.4. Persons who process personal data without the use of automation tools (including employees of the Company or persons who carry out such processing under an agreement with the Company) are informed about the fact that they process personal data, the processing of which is carried out by the Company without the use of automation tools, categories of processed personal data, as well as about the features and rules of such processing, established by regulatory legal acts of federal executive authorities, executive authorities of the subjects of the Russian Federation, as well as local legal acts of the organization (if any).

9.5. The receipt and processing of personal data in cases provided for by Federal Law No. 152-FZ is carried out by the Company with the written consent of the Personal Data Subject, if the written consent of the Personal Data Subject is required. Consent in the form of an electronic document signed in accordance with Federal Law No. 152-FZ with the electronic signature of the Personal Data Subject is considered equivalent to a written consent on paper.

9.6. The subject of personal data independently decides on the provision of his personal data and gives consent freely, of his own free will and in his own interest.

9.7. Consent to the processing of personal data may be given by the Personal Data Subject or his representative in any form that allows confirming the fact of its receipt, unless otherwise established by Federal Law No. 152-FZ. Consent to the processing of personal data can be provided by performing the following actions:

in the case of the transfer of personal data via a telephone call, consent to the processing of personal data is provided orally by the PD Subject, unless otherwise provided by Federal Law No. 152-FZ;
if they are filled out and/ or sent by the User independently through special forms located on the website or sent to the Company by e-mail. By filling out the appropriate forms and/or submitting your personal data to the Company, the User agrees to this Policy.
The Company processes depersonalized User data if this is allowed in the User's browser settings (file saving and use of JavaScript technology are enabled).

9.8. In cases where the provision of personal data is mandatory in accordance with Federal Law No. 152-FZ, the Company, as part of its duty, explains to the Personal Data Subject the legal consequences of refusal The subject of personal data to provide personal data.

9.9. The Company has the right to process personal data without the consent of the Personal Data Subject (including when the Personal data Subject withdraws consent to the processing of personal data) if there are grounds specified in Part 2 of Article 9 of Federal Law No. 152-FZ. In the absence of the Consent of the Personal Data Subject and the grounds specified in Part 2 of Article 9 of Federal Law No. 152-FZ, personal data processing is not carried out.

9.10. The personal data of the Subject may be obtained by the Company from a person who is not the Subject of personal data, provided that the Company provides confirmation of the consent of the Subject of personal data to the processing of his personal data or the existence of the grounds specified in paragraphs 2-11 of part 1 of Article 6, part 2 of Article 10 and part 2 of Article 11 of the Federal Law No.152-FZ.

9.11. Employees of the Company have the right to access personal data of Personal data Subjects on paper and electronic media in accordance with their official duties.

9.12. The transfer of personal data of Personal data Subjects to third parties is carried out by the Company in accordance with the requirements of the current legislation of the Russian Federation.

9.13. The Company has the right to entrust the processing of personal data to a third party with the consent of the Personal Data Subject, unless otherwise provided for by the current legislation of the Russian Federation, on the basis of an agreement concluded with this party.

9.14. The creation of photo and video images in the Company's premises and in the adjacent territory may be carried out by the Company in order to monitor compliance with law and order, as well as to prevent illegal actions, extremist manifestations and terrorist acts, and for subsequent transfer to law enforcement agencies if necessary. The specified photo and video images are not used for the purpose of identifying Personal Data Subjects and are not considered by the Company as biometric personal data.

10. The procedure for collecting, storing, transferring and other types of personal data processing

10.1. The Company ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.

10.2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation or if the personal data subject has given the Company's consent to transfer data to a third party to fulfill obligations under a civil contract.

10.3. In case of inaccuracies in personal data, the User can update them independently by sending a notification to the Company's e-mail address marked "Updating personal data".

10.4. The period of processing of personal data is determined by the achievement of the purposes for which personal data was collected, unless another period is provided for by the contract or current legislation. The User can withdraw his consent to the processing of personal data at any time by sending a notification to the Company via e-mail to the Company's e-mail address marked "Withdrawal of consent to the processing of personal data".

10.5. All information collected by third-party services, including means of communication and other service providers, is stored and processed by these persons (Operators) in accordance with their User Agreement and Privacy Policy. The subject of personal data and/or the User is obliged to familiarize themselves with the specified documents in a timely manner. The Company is not responsible for the actions of third parties, including the service providers specified in this paragraph.

10.6. State prohibitions established by the subject on the transfer of data (except for providing access), as well as on the processing or conditions of processing (except for access) of digital data permitted for distribution, are not observed in cases of processing digital data in government institutions, state and public procedures, security restrictions security. RF.

10.7. When processing personal data, the company ensures the confidentiality of personal data.

10.8. The company stores personal data in a form that makes it possible to identify the subject of personal data for no longer than required by the purposes of processing personal data, unless the period for storing personal data is established by federal law, an agreement to which the subject of personal data is a party, beneficiary or guarantor.

10.9. The condition for terminating the processing of personal data may be the achievement of the purposes of processing personal data, the expiration of the consent of the subject of personal data or the withdrawal of consent by the subject of personal data, as well as the identification of unlawful processing of personal data.

11. List of actions performed by the Company with the received personal data

11.1. The Company collects, records, systematizes, accumulates, stores, clarifies (updates, changes), extracts, uses, transfers (distribution, provision, access), depersonalizes, blocks, deletes and destroys personal data.

11.2. The Company carries out automated processing of personal data with or without receiving and/or transmitting the information received via information and telecommunication networks.

12. Cross-border transfer of personal data

12.1. Prior to the start of the cross-border transfer of personal data, the Company is obliged to ensure that the foreign state to whose territory the transfer of personal data is supposed to be carried out ensures reliable protection of the rights of personal data subjects.

12.2. The cross-border transfer of personal data on the territory of foreign states that do not meet the above requirements may be carried out only if the personal data subject agrees in writing to the cross-border transfer of his personal data and/or the execution of the contract to which the personal data subject is a party.

13. Confidentiality of personal data

13.1. The Company and other persons who have gained access to personal data are obliged not to disclose or distribute personal data to third parties without the consent of the personal data subject, unless otherwise provided by federal law.

13.2. When processing personal data, the Company takes the necessary legal, organizational and technical measures or ensures their adoption to protect personal data from unauthorized or accidental access to them, destruction, modification, blocking, copying, provision, dissemination of personal data, as well as from other illegal actions in relation to personal data.

13.3. Measures to ensure the security of personal data during their processing, applied by the Company, are planned and implemented in order to ensure compliance with the requirements of Federal Law No. 152-FZ.

13.4. The Agreements concluded between the Company and the counterparty provide for the obligation of the parties to comply with the requirements of confidentiality of personal data established by Article 7 of Federal Law No. 152-FZ, as well as information on the adoption by the parties of measures provided for in Part 2 of Article 18.1, Part 1 of Article 19 of Federal Law No. 152-FZ.

13.5. The Company independently determines the composition and list of measures necessary and sufficient to ensure compliance with the requirements of the legislation of the Russian Federation. The Company, in particular, takes the following measures:

A person responsible for the organization of personal data processing in the Company has been appointed;
The Company's divisions have appointed officials responsible for the implementation by the divisions of the Company's local regulatory documents on personal data processing;
Local acts on the processing of personal data have been developed and implemented, as well as local acts establishing procedures aimed at preventing and detecting violations of established procedures for the processing of personal data and eliminating the consequences of such violations;
Legal, organizational and technical measures are applied to ensure the security of personal data;
Internal control is carried out over the compliance of personal data processing with Federal Law No. 152-FZ and regulatory legal acts adopted in accordance with it, requirements for personal data protection, the Company's policy regarding personal data processing, and local Company acts;
Employees of the Company who directly process personal data are familiar with the provisions of the legislation of the Russian Federation on personal data, including requirements for the protection of personal data, documents defining the Company's policy regarding the processing of personal data, local acts on the processing of personal data.

13.6. In case of transmission of documents containing personal data by e-mail, the Subject of personal data may encrypt them, having previously agreed on the type of encryption with the Company. The refusal of the Personal Data Subject to use personal data protection tools removes the responsibility of the Company for ensuring confidentiality in the process of their transfer from the Personal data Subject to the Company.

13.7. In addition to the requirements of Federal Law No. 152-FZ, the Company implements a set of measures aimed at protecting information about its Customers, employees and contractors. The Company is guided by the requirements and recommendations of the current legislation of the Russian Federation, other regulatory organizations, as well as Russian and international practices in the field of personal data protection.

14. Final provisions

14.1. The User can receive any clarifications on issues of interest related to the processing of his personal data by contacting the Company via e-mail.

14.2. This document will reflect any changes to the Company's personal data processing policy. The policy is valid indefinitely until it is replaced by a new version.